ISO 20022 is probably the biggest payments change of the last 30 years—if not more.  

It’s also no longer news. The industry has known for years that it’s coming. In fact, some institutions began their migrations over a decade ago. 

But as industry wide launch dates for different parts of the standard start to come into focus, excitement and trepidation can be found in equal measure across the world of payments. That’s because no one knows exactly what is going to happen. 

Some of the impacts are known, of course. For example, ISO 20022 should strengthen operational resiliency in payments, enhance straight-through processing, and make the application of sanctions more efficient. 

Many more of the new standard’s ramifications dwell in the realm of the theoretical, the possible, and the uncertain. ISO 20022 introduces many new data fields for the transmission of payments. Some will be mandatory. Many will be optional. 

These new fields could open new worlds of possibility for anyone involved in payments today—if they are widely used. Like any standard, the impact of ISO 20022 will be proportional to the scale of its adoption.  

As payments moves closer to the new standard each day, the time is now to explore potential use cases for the discretionary aspects of ISO 20022. In that spirit, and with the disclaimer that no one can see the future, some of Accenture and JPMorgan Chase’s leading payments experts have been brainstorming what a post-ISO 20022 world could look like.  

These are five potential use cases for ISO 20022. 

1. Automated receivables matching (ARM)

ARM is an example of the straight-through processing applications of ISO 20022. ARM matches a feed of incoming payments to invoice details provided by the customer’s ERP engine. As the name suggests, reconciliation occurs automatically.  

Some banks already offer ARM to their corporate customers, but ISO 20022 promises to significantly boost matching rates and lead to more accurate reporting thanks to the additional information that will accompany each payment. 

2. Post-payment communication services

When a bank receives a payment from a corporate client, reception is confirmed by sending a payment status report to the client. Right now, banks use static data tables to build these reports. This requires maintenance in either the product processor or the integration layers of the payments processing system.  

The expanded fields of ISO 20022 could mean that banks don’t need to maintain these tables. Customers will also have the option of using more than one registered mail ID or phone number to receive payment confirmations. 

3. Customer dashboards with real-time data

As with the use-case above, many banks today offer customers a real-time payments dashboard. The potential of ISO 20022 here is to radically expand both the accuracy and quantity of the information these dashboards display. 

For example, ISO 20022 contains a new “purpose” field. If its use becomes widespread, it could become a rich vein of organisational insight for clients.  

4. Financial crime and fraud prevention

The enhanced data available in an ISO 20022 payment instruction will provide banks an opportunity to better understand every transaction on the standard. Elements such as LEI and the purpose code will make it easier to see where a payment is going and why it’s being sent. The structured name and address details for both sender and beneficiary has the potential to unlock improvements for AML and KYC practices, which should in turn enable more efficient and error-free screening processes. 

5. Hyper-personalized offers

Should the purpose code mentioned above become popular for most payment types, banks are also likely to find valuable applications for it. The code’s categories include “SALA” for salary payments, “INTE” for interest, “TAXS” for taxes, “SUPP” for supplier payments, and “CCRD” for credit card payments.  

It is easy to see how a bank might analyze traffic on this code to identify cross-selling opportunities for customers. For instance, it could give mortgage providers greater insight into originations and refinancing opportunities. 

This is just one example of how ISO 20022 could create insights that drive growth for payments players. Other discretionary fields in the standard may have similar potential—and depending on their popularity once migration to the new standard is complete, they could have combinatorial effects as well. 

If data really is the new oil, then ISO 20022 may be seen as a major new deposit for payments. Its exact contours are still being discovered, but it will likely create many new opportunities for payments players and the clients they serve. 

We would love to hear your thoughts on these use cases and the impact of ISO 20022 on payments. You can reach Sulabh here and Ciaran here. 


At Sibos, JPMC will be exploring every aspect of the fast-changing payments landscape. Come visit us at stand B36. 

 Accenture at #SIBOS:  

Accenture’s financial services leaders will be at SIBOS showcasing how we deliver on the promise of technology + human ingenuity and sharing our latest insights and solutions. Visit us at stand E86. See you in Amsterdam!

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